Welcome to Sporting Goods Store

At Sporting Goods Store, we’re dedicated to supporting your active lifestyle with premium gear that delivers when it matters most. We understand that getting your equipment quickly and having confidence in your purchases is essential to your performance and enjoyment.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping FREE (orders over $50) 15-25 business days after shipping EMS
Important Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship globally, excluding some Asian countries and remote regions.

Returns & Exchanges Policy

Our Commitment

We stand behind the quality of our performance gear, from our durable activewear to our reliable boxing equipment. However, we understand that sometimes a product might not meet your expectations. That’s why we’ve created a straightforward returns and exchanges process.

Quick Summary: You have 15 days from the delivery date to return or exchange items that are in original condition with tags attached.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unworn, unused, and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Boxing Mouthguards (hygiene reasons)
  • Baselayers (intimate apparel)
  • Any items that have been worn, used, or damaged after delivery
  • Products without original tags or packaging

The Returns & Exchanges Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Sporting Goods Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return/Exchange: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please specify – Size issue, defective item, wrong item received, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that the item(s) are in original condition with tags attached and packaging intact.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Step 2: Receive Return Authorization

Within 2-4 hours during business hours, we’ll email you a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include the original receipt or packing slip, and mail to:

Sporting Goods Store Returns
22062 Cameron Street
Castro Valley, US 94546

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of uninsured packages.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive an email confirmation once processed.

Refund Information

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

Payment Method Refund Processing Time
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days after processing
PayPal 3-5 business days after processing
Important Notes:
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error
  • Refunds will be issued to the original payment method
  • Sale items are only eligible for exchange or store credit

Exchanges

Need a different size or color? We’re happy to help! The exchange process follows the same steps as returns. Please indicate your preferred exchange item in your return request.

If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Contact us at: [email protected]

Response Time: Within 2-4 hours during business hours

Thank you for choosing Sporting Goods Store to fuel your active lifestyle!